Why don't I see any doors?

We’re sorry you can’t open doors. Please check the following points to rule out the most common errors.

First: refresh the view

Pull the list of doors in the app down with your finger and let go. The app then reloads your access rights. Often a door is missing only because the app still shows the old state, for example right after your provider has activated you.

Then: update the app

Check in the App Store or Google Play whether an update for Secure Digital Storage is available and install it. Outdated versions are a common cause of missing doors and other errors.

Are you using the correct email address?

Please check whether you have logged into the app with the same email address with which you are registered with the provider. If this is not the case, simply log in again with the other email address.

No valid contract available?

It may also be that no authorizations are currently stored for you. Therefore, please ensure that you have a valid contract with a provider. Common sources of error are contract durations or possibly late or outstanding payments.

If you have any questions about this, please contact your provider directly.

Does your booking start later?

Depending on the booking system your provider uses, the app learns about your booking only on the first day of your rental, even if you booked and paid long ago. Until that day the app does not yet know your rental agreement and therefore shows no doors. This is not an error; the doors appear from the first day of your booking.

Shared access still valid?

If an access has been shared with you, please ensure that this sharing remains active. You are welcome to check this in the main menu.