Get help

For questions about Secure Digital Storage there are two contacts: your provider and sedisto.

First: your provider

Your provider is the company from which you rent your unit. Contact them first about the following:

• your rental agreement or your unit
• your credentials and access times
• a door at your site that will not open
• the complete deletion of your data with the provider

Then: sedisto

sedisto provides the app. Contact sedisto if your provider cannot help or if you have a question about the app itself, for example about signing in.

You can reach sedisto by e-mail at support@sedisto.com or by phone at +49-5333-2269890.

Describe your request as precisely as possible and, if it concerns a door, state your site.

Reporting a security vulnerability

If you have found a security vulnerability in the app or in a sedisto service, please do not report it through regular support but through the contact details in our security.txt. This file, following the RFC 9116 standard, names the responsible address and the preferred languages. We ask you to give us time to fix the issue before you publish it.