Lost or new phone

With Secure Digital Storage, your phone is a key. That is why it is important to act quickly if you lose it, and to know a few steps when switching to a new device.

Phone lost or stolen

1. Contact your provider as soon as possible. They can block the lost device for your site so that no door can be opened with it anymore.
2. Alternatively you can also reach sedisto, see Get help.
3. Additionally lock or erase the device via Apple or Google (“Find My” or “Find My Device”).

Until then, your phone’s device lock protects you: without your code, fingerprint or face recognition the app cannot be used. That is exactly why the app requires this lock, see What is biometric authentication used for?.

New phone

1. Install Secure Digital Storage from the App Store or Google Play.
2. Sign in with the same e-mail address as before, see Sign in. Your access rights are tied to this address, not to the device.
3. Grant the permissions for Bluetooth and, on an iPhone, Face ID again.
4. If you used several identities, add the others again in the menu under “Manage identities”.

You do not need to sign out of the old device if you still own it. If you pass it on or sell it, delete the app first or reset the device.